UK DELIVERIES

Order Preparation Time:
All orders require 1–2 working days for processing before they are shipped. Once your order leaves our warehouse, delivery times vary by destination.

UK Standard Delivery:
Estimated delivery time is 5–7 working days after the order is shipped. This service does not guarantee a specific delivery date, and the package may be left in a safe place if no one is available. Please allow at least 6 working days before contacting Customer Service for tracking purposes. Delivery to Northern Ireland, non-mainland UK, or remote areas may take slightly longer.

UK Express Delivery:
Express Delivery takes approximately 1 working day from when the order leaves our warehouse. To ensure fastest dispatch, place your order before 8pm and avoid personalized items or badge printing. The delivery speed depends on the shipping method chosen at checkout. Remote regions and non-mainland addresses may experience delays.

⚠️ Actual delivery time may vary slightly due to carrier schedules, weather, and other factors. Please refer to tracking updates and your local courier for the most accurate delivery estimate.

INTERNATIONAL DELIVERIES

Delivery times vary based on your location. After processing (1–2 working days), please allow:

Standard International Delivery:
Usually delivered within 10–12 working days, but in some cases may take up to 25 working days. This option may use local postal services and might not include a tracking number. If tracking is available, a link will be included in your shipping confirmation email.

To qualify for Standard International Delivery, your order must meet all of the following criteria:

  • Weight under 2kg
  • Value under €150
  • Dimensions within 60cm x 60cm x 60cm

International Express Delivery:
Typically delivered within 5–10 working days, depending on your location. This option includes tracking. Some remote locations may experience longer transit times. Cost varies by weight, size, and destination.

⚠️ Delivery time may be 1–2 days faster or slower depending on customs, local postal handling, or other unforeseen factors. Please refer to your tracking number and local postal service notifications for the most accurate updates.

ADDITIONAL INFORMATION

Personalized Items & Made-to-Order Products:
Orders including personalization (such as names, numbers, or badges) may require additional processing time, regardless of the shipping method. Estimated dispatch times will be shown at checkout.

Some made-to-order or personalized orders may ship using untracked services. If you haven’t received your order, you must notify us within 45 working days of the shipment date. After that, we may not be able to assist further.

Handling Fee:
A small handling fee may be added at checkout to cover packing and storage.

Customs & Duties:
All items ship from the United Kingdom, and may be subject to customs duties, clearance fees, or local taxes upon entering another country. These costs are the responsibility of the recipient.

Unfortunately, we cannot estimate the thresholds or charges for each country, as they vary by government and product type. If applicable, the carrier will contact you to arrange payment before delivery.

ORDER DESPATCH & AVAILABILITY

  • Different Stock Availability: Orders containing items with different availability will be shipped together when all items are ready.
  • Pre-Orders: Will be shipped within the time frame shown on the product page.
  • Payment Verification: Occasionally we may perform security checks which can delay dispatch.
  • Personalized Items: May take an additional 3 working days to prepare.

PARTIAL SHIPMENTS

Why didn’t all of my items ship together?
In some cases, your order may be split into multiple packages due to:

  • High volume requiring multiple boxes
  • Items shipping from different warehouses or directly from manufacturers
  • Special event products with unique shipping timelines

If this happens, you’ll receive separate shipping confirmations, and only one shipping fee will be charged. Items will be delivered as they become available using the selected shipping method.